Document Outsourcing and Communications

Providing integrated services designed to address all customer communication needs.


Various types of documents are used in day-to-day business activities, such as sales and marketing collateral, proposals, product documentation and manuals and transactional documents. These documents consist of valuable information essential to the business and have direct impact towards improving sales and customer satisfaction.

Today’s demanding business environment requires
organisations to devote as much as 15% of their annual spending on document production. Is your company facing the challenges of an increasingly complex market and looking for ways to reduce costs and deliver sustained savings while at the same time, increasing satisfaction among users and customers?


Fuji Xerox Document Outsourcing and Communication Services provide various solutions such as digitisation, indexing, storage and analysis to reduce processing time and shorten time to the market and decision making. We also provide end-to-end document processes enabling effective customer communication, from design, editing, to print and distribution. 


Communication and Marketing Services (CMS)

Companies are increasingly outsourcing functions which are not their core-competency, and outsourcing CMS management to a specialist can increase the performance of the entire value chain.


Fuji Xerox Communication and Marketing Services (CMS) provide a unique integrated approach to help organisations efficiently manage all print-related infrastructure and processes. From internal print rooms, external print procurement, in-house creative studios, digital marketing and local area marketing, to warehousing, point-of-sale and other managed services.

Creative Services is the first step in the Communication and Marketing Services value chain.


Before any kind of communication, be it print or digital, can be produced or delivered, it has to be created first.


Fuji Xerox helps CMOs and their marketing departments improve the quality, efficiency, reliability and value of their creative services spend through:

  • A fully customised FX-managed in-house studio, specifically tailored and staffed to meet the individual requirements of each organisation.
  • A workflow tool that ensures greater efficiency and total transparency throughout the creative execution process.
  • A web-based Digital Asset Management system which gives the client total control over how any marketing asset – digital files, graphics, videos, logos, images and more – can be shared and used, by brand, region, agency, vendor, branch or even individual user level.
  • Onsite expertise, support and immediate access to the entire range of Fuji Xerox resources and services.

Local Area Marketing caters to the marketing needs of organisations with a distributed channel network (dealers, franchisees, agents, etc.) by enabling them to find the balance between centralised control and flexibility for local marketers.


Our proven technology capability and subject matter expertise combines to provide tailored solutions, which include:

  • Customised Brand Portal – Online platform that serves as a self-service ‘marketplace’ for local marketers to select, customise (or personalise) and order marketing collateral
  • Professional Services – Dedicated consulting and design services to understand, advise and execute on-going requirements to enable effective marketing activities.

 Using Fuji Xerox LAM services, clients can execute brand compliant and locally relevant campaigns across a variety of channels (Print and Digital) in an efficient manner.

Digital Marketing Services deliver revenue growth to clients through the optimised use of digital strategies, technologies and channels throughout each phase of the customer life cycle. We consult and support you to:

  • Understand and engage your customers by means of sophisticated communication strategies and marketing technology.
  • Strengthen customer engagement via accountable performance-based initiatives that allow you to allocate spending where you can get the best results.
  • Build strong user-centric Customer Experiences (CX) by harnessing digital innovation.

 Our strategic partnership with a 360-degree digital agency brings to bear tremendous digital marketing capabilities, the ability to integrate digital and print based campaigns, as well as the ability to fund more digital spending through effective print sourcing and creative services operations.


Fuji Xerox ePS is a fully integrated print management service.


It reviews an organisation’s print procurement processes, from concept through to delivery, and provides a solution to improve and manage it.


The service solution is delivered by print production experts generally on a customer’s own site.


Through implementing and leveraging best-practice procurement processes, software and our buying strength, we can significantly reduce your print spend by acting as a principal to sell on fit-for-purpose print at the best possible prices from a selected group of independent third-party suppliers whilst also minimising risk to you.


In addition, Fuji Xerox offers value-added services to deliver solutions to customers using leading edge, web-enabled collaborative workflow software for Digital Asset Management and Local Area Marketing, amongst others. These systems extend the ePS offer to deliver proven savings, both direct and indirect, and can reduce wastage and even the demand for print.


Fuji Xerox can provide an assessment of business print spend and workflow practices, and design solutions through change-management practices to deliver real cost savings, providing proof through thorough reporting. ePS demonstrates real value to the bottom line, but also can be a conduit to improve quality, manage brand compliance, control digital artwork assets, service agents, manage warehouse and logistics, and reduce other print-related costs. 


You can be confident that all printed materials produced through this service is delivered on time, of a high quality and brand-compliant every time.

Document Production and Publishing Services (DPPS)  

Document Production and Publishing Services provides onsite Managed Print Centers, for high quality, quick turn-around, print on-demand and publication work, which includes:

  • Professionally printed and bound documents in various sizes.
  • Capabilities customised to meet individual client needs, such as wide format and imposition.
  • Online job submission, quote, proof and job status updates, and management information.
  • Access to optional additional services such as offset print procurement, offsite hub, document composition and integrated links to other DOCS offerings.


Communication and Marketing Services (CMS)

  • Customised creative teams – onsite or offsite.
  • Significant savings/efficiencies over agency spend on design, print and digital.
  • Greater control of client’s IP/digital assets.
  • Act as the client’s brand custodians and print & digital consultants.
  • Free up the client’s marketing team to focus on critical issues.
  • Ensures brand and legal compliance across channel network.
  • Empowers local marketers to execute tailored marketing activities for their target audience.
  • Streamlines campaign execution processes.
  • Controls agency and vendor spends.
  • Reduce campaign cycle time.
  • Increase mROI (Marketing Return on Investment).
  • Deliver cost savings by centralising silo digital marketing resources and initiatives across the organization.
  • Align sales and marketing processes and nurture leads to conversion.
  • Enhance customer intimacy and experiences.
  • Gain data driven channel, customer and market insights.
  • Deliver both direct and indirect cost savings through effective outsourced print procurement and managed services.
    - Bring visibility to spend, to enable cost-reduction strategies and waste-reduction.
    - Decouple from vendor monopolies to create competitive tension in pricing.
    - Target fit-for-purpose vendors and reduce 3
    rd-party mark-ups.
  • Deliver improved process effectiveness through deploying both leading edge systems and procedures, utilising appropriately skilled specialist staff.
    - Reduce speed-to-market with best-practice, streamlined processes.
  • Reduce risk in supply chain.
    - Bring independence to supplier base.
    - Open-book, auditable processes and thorough reporting ability.
    - Fuji Xerox will be responsible contractually for supplier performance and quality.
  • Manage Brand Integrity.
    - Measure art print-ready quality and increase production standards.
    - Check brand compliance of 3
    rd-party artwork.
  • Bring about total control of supply chain.
    - Measure KPIs around delivery performance.
    - Prove the cost-effectiveness of the model through measuring performance against historical
    baseline pricing.

Document Production and Publishing Services (DPPS)

  • Reduce time and cost in document production.
  • Increase quality for professionally presented outbound work.
  • Increase communication effectiveness through professional advice.
  • Gain much deeper knowledge and control of print spend.
  • Maintain brand consistency.
  • Free up client staff time from non-core tasks.